Terms of service

1. Overview

This website is operated by NANALULU Handmade.
By visiting or purchasing from our Site, you agree to the following Terms of Service (“Terms”). Please read them carefully.

2. Online Store Terms

By using the Site, you confirm that:

  • You are at least 18 years old (or have parental permission)

  • You will not use our products for illegal or unauthorized purposes

You will not breach any laws in your jurisdiction

3. General Conditions

We reserve the right to:

  • Refuse service to anyone

  • Cancel fraudulent or suspicious orders

  • Update pricing or product information at any time

Limit quantities of handmade items due to limited production

4. Accuracy of Information

We strive for accuracy; however:

  • Product colors may vary slightly due to screen differences

  • Handmade items may have small variations, which are normal and unique

We do not guarantee uninterrupted or error-free website usage

5. Products & Services

  • All items are handmade in small batches.

  • Some items may be available in limited quantities.

  • Prices may change without notice.

We reserve the right to discontinue any product.

6. Order Processing & Shipping

By placing an order, you agree to:

  • Provide accurate billing and shipping information

  • Pay for the order in full

  • Accept potential delays due to handmade production or shipping carriers

More details in Shipping Policy.

7. Returns & Refunds

Our return & refund rules are described in detail in the Return Policy.
You agree to follow those terms for any request regarding returns or exchanges.

8. Third-Party Services

We use third-party platforms such as:

  • Shopify

  • PayPal

  • Shop Pay

  • Venmo

  • Shipping carriers

  • Analytics tools

These providers have their own policies, and we are not responsible for third-party actions.

9. User Comments & Submissions

If you leave reviews or comments:

  • You grant us permission to use them in marketing

  • You agree not to post harmful, offensive, or illegal content

We may remove comments that violate our policies

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Prohibited Uses

You are prohibited from:

  • Violating laws

  • Uploading malicious code

  • Harassing or harming others

  • Spamming

  • Interfering with website security

Violation may result in service termination.

12. Disclaimer of Warranties

We do not guarantee that:

  • The site will always be available

  • The site will be error-free

  • The products will meet your subjective expectations

Handmade variations are normal.

13. Limitation of Liability

NANALULU Handmade is not liable for:

  • Delayed shipments

  • Lost packages caused by carriers

  • Misuse of products

  • Indirect, incidental, or consequential damages

Maximum liability is limited to the amount paid for your order.

14. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page.

15. Contact Information

Questions about the Terms of Service? Contact us at:
📩 [nanalulushop@gmail.com]